Shipping Policy

Thanks for shopping with MOVALLA! Here's everything you need to know about how and when your order arrives.

Free Shipping
We offer free standard shipping on every order — no minimums, no surprises at checkout.

Order Processing
Orders are processed within 1–3 business days after they're placed. You'll receive a confirmation email as soon as your order is on its way.

Delivery Times
Standard delivery takes 6–12 business days after processing. So from order to doorstep, most orders arrive within about 2 weeks.

Please note: delivery times are estimates and can occasionally be affected by customs, carrier delays, holidays, or high-demand periods that are outside our control.

Order Tracking
Once your order ships, we'll email you a tracking number so you can follow it every step of the way. You can also track your order anytime on our tracking page. If it's been more than 15 business days and your order hasn't arrived, email us at movallashop@gmail.com and we'll personally look into it for you.

Where We Ship
We currently ship across the United States and Canada. Orders are fulfilled through our trusted global fulfillment partners to bring you quality products at fair prices.

Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout. We're not able to reroute or refund orders shipped to an address entered incorrectly, so a quick review before you order saves everyone the headache. If you spot a mistake, email us within 24 hours and we'll do our best to update it before it ships.

Customs, Duties & Taxes
For the vast majority of orders, there are no additional fees. In rare cases, your local customs office may apply import duties or taxes — these are set by your country and are the responsibility of the customer. If you have questions, your local customs office can give the most accurate information.

Lost or Delayed Packages
If your tracking shows no movement for an extended period, or your package appears lost, don't worry — reach out to us at movallashop@gmail.com and we'll make it right with a replacement or a refund.

Questions?
We're here to help. Email us anytime at movallashop@gmail.com and we typically reply within 24 hours.