Refund & Returns Policy

Refund & Returns Policy

We stand behind MOVALLA and want you to be happy with your order. Please review our return terms below.

Returns
We have a 30-day return policy — you have 30 days after receiving your item to request a return. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging, with proof of purchase.

To start a return, email us first at movallashop@gmail.com with your order number. If your return is approved, we'll send instructions on how and where to send your package. Items sent back without first requesting a return cannot be accepted.

Return Shipping
For change-of-mind returns, customers are responsible for return shipping costs. We recommend a tracked service, as we're unable to issue a refund for items we don't receive.

Damages & Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We'll evaluate the issue and make it right at no cost to you — a clear photo helps us resolve it quickly.

Exceptions / Non-Returnable Items
We're unable to accept returns on sale or discounted items, gift cards, or items that have been used (for hygiene reasons). Please get in touch if you have any questions about your specific item.

Refunds
We'll notify you once we've received and inspected your return and let you know whether the refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. Please note your bank or card provider may need additional time to post the refund. Original shipping charges are non-refundable. If more than 15 business days have passed since your refund was approved, please contact us at movallashop@gmail.com.

Cancellations & Changes
Need to change or cancel an order? Email us within 24 hours of purchasing and we'll do our best to update it before it ships.

Questions?
Email us anytime at movallashop@gmail.com — we typically reply within 24 hours.